Cameron Heard

Contact Information

Qualifications

Mower County Government - Senior Network Engineer - (Oct ‘23 - Present)

Implementing technical requirements for various federal, state, and local compliance mandates
Directly responsible for LAN/WAN connectivity for 300 users, ~60 of which are First Responders
Cyber Security analysis
Re-rack project for all IDF’s.
EOL Equipment decom
Endpoint compliance
Acceptabale Use policy enforcement
AUP aversion mitigation
Implementer of the weird tools that make work smart, not hard.

Hormel Foods Corporation - IT Operations Technician / Help Desk Technician (Oct ‘21 - Oct ‘23)

Operating as a systems engineer in times of need.
Handling multiple side projects due to a passion for learning.
Lead SOC and Disaster Recovery, responding to extreme weather, power/WAN downtime, and cloud outages.
Managed Mainframe Enterprise Scheduling, working with Systems Programmers and analysts to optimize system performance.
Oversaw vSphere cluster management for 6,500 virtual machines across the globe on 1,500 hypervisors.
Provided L1|L2|L3 enterprise support, dealing with support triaging network issues, system failures, and hot fixing JCL.
Handled front line Cyber Security monitoring, looking out for network for suspicious traffic, unprivileged asset access, system authority management.
Provide global 24x7 Enterprise Desktop Support to 20,000 employees.
Create SOX compliant SOP’s for operational conformity.
Creating solutions to bring unintended problems to resolution. (Like when dev teams decide to push to prod without testing)
Participated in SOX Auditing, ensuring aforementioned SOP’s concluded with intended results.
Demonstrated ability to operate well under intense pressure. Disaster recovery for multi-site outage due to weather and man made events.

HeardIT LLC (Nov ‘19 - Present)

Provide fully managed IT services:
- Fully managed Wireguard / OpenVPN tunneling services.
- fully managed zero trust telework web application administration.
provide on-site and remote desktop technical support:
- Break/fix and contract support.
- Off contract printer support.
- Hardware lifecycle.
- F&P services with HIPPA compliant data destruction.
- HIPPA compliant access control systems.
- Managed home and business networking
Computer, phone, consumer electronics repair
- Data recovery
- Screen replacement
- Board level component repair

Tandem Products - Production Supervisor / Machine Operator (April ‘15 - October ‘21)

Acted as the company’s on-site IT, maintaining the network and keeping operations smooth, due to the company’s MSP not being local.
Programmed PLC’s and other Industrial Automation equipment to bring a fully automated project online.
Used Microsoft Dynamics in a supply chain and scheduling role.
Operated machinery to produce open cast Urethane products

Openly Neurodivergent.
I like helping people. I don’t expect an accountant or an HR specialist to know that for them to get updated AD groups they need to do a gpupdate /force
Deep passion for knowledge, particularly in relation to computers (hyper fixation for 20+ years).
I believe in a work culture where all employees help each other to be the best they can be.
Community-oriented, I like working for organizations that give back to their communities.
Co-worker well being - I find it being a duty to help coworkers in any way possible when they are going through illness or hardship.
Strong advocate for clear, accurate, and useful documentation to ensure operational conformity and frictionless protocols.

RadioWeb Framework
- Self Hostable Amateur Radio social profile, and online contact log.
SpeedDump
- Connector application that takes Internet Speed Test results, timestamps them, and then dumps them in a Graphing tool to show uptime, average, and peak / trough speeds.